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Process

 

Where a process is intangible, defining its difference becomes almost impossible. Image becomes the only differentiator in services that seem the same. Our differentiator is in the process we use and the results realized.

In providing a service that does not exist elsewhere we have had to develop a different approach. The professional relationship established with our clients is not as a contractor, adviser, business coach, manager, employee, expert, tradesman, insurer or change agent - but something else. What this means is that we are actually consultants in the original sense of the word.

To 'consult' v. - means 'to seek information or advice from' - rather than 'to provide information and give advice to'. The client consults with the consultant to find out what they can not know themselves. The true consultant helps with finding these unknowns, not giving advice already held which the consultants have a need to provide. This means that our work usually begins where other consulting work ends.

From the technical side, the foundations of our process are in relationship consulting, process consultation and participatory inquiry using integral methodological pluralism. The effects of this approach and why they make such a difference are explained in more detail below.

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